Cancellation & Refund Policy.
Last updated: October 2026
We want our website plans to be straightforward and transparent. There are no long-term contracts with our monthly website plans. You may cancel at any time, subject to the terms below.
Monthly Website Plans
Website plans are billed monthly in advance. Your subscription includes the services described in your selected plan, which may include website design and development, hosting, SSL, email, maintenance, security, software updates, website updates and other services.
Your subscription automatically renews each month until cancelled.
Cancelling Your Website Plan
Our managed website plans are billed monthly and you can cancel at any time. To cancel, email us at info@websitesforbusiness.net or contact us through our contact page from the email address on your account. We'll confirm your cancellation in writing. Please allow 1–2 days before your next billing date for your cancellation to take effect and avoid being billed.
Cancellation stops all future billing.
When you cancel, your subscription will remain active until the end of your current paid billing period. We do not charge an additional cancellation fee.
At the end of the billing period, services associated with your plan will end. This may include:
- Website hosting
- Business email provided by us
- Website maintenance and updates
- Security and software updates
- Technical support
- Other services included with your subscription
Your website and any email accounts hosted by us will go offline when your service ends unless alternative arrangements have been made.
Cancelling your subscription does not require you to purchase your website files.
Refunds
Monthly subscription payments are generally non-refundable once a new billing period has begun.
When you cancel, you will continue to receive your website services until the end of the billing period for which you have already paid.
We do not normally provide full or partial refunds for:
- Unused portions of a billing period
- Unused website update hours
- A decision to cancel after a monthly payment has been processed
- Services that were available but not used during the billing period
- Third-party purchases, registrations, licences or services obtained on your behalf
If you believe you have been charged incorrectly, please contact us. Billing errors and duplicate charges will be reviewed and corrected where appropriate.
Nothing in this policy limits any refund, cancellation or other rights that cannot legally be excluded under applicable consumer protection laws.
Your Domain and Content
Your domain name and any logos, photographs, trademarks or other materials you provide remain yours.
If we manage your domain on your behalf, it can be transferred to you or another provider upon request, subject to applicable registrar requirements, transfer restrictions and any outstanding domain registration fees.
Website Files After Cancellation
Your monthly subscription includes the design, development, hosting and ongoing management of your website.
While your subscription is active, we host and maintain the website for you.
After 12 Completed Monthly Payments
After you have completed 12 monthly payments, you may request a copy of the transferable website files at no additional charge.
Before 12 Completed Monthly Payments
If you cancel before completing 12 monthly payments, you may choose to purchase the transferable website files according to the following buyout schedule.
Purchasing the website files is entirely optional and is not required in order to cancel your subscription.
| Completed Monthly Payments | 5-Page Website | 10-Page Website |
|---|---|---|
| 0 – Initial | $1,800 | $2,400 |
| 1 | $1,650 | $2,200 |
| 2 | $1,500 | $2,000 |
| 3 | $1,350 | $1,800 |
| 4 | $1,200 | $1,600 |
| 5 | $1,050 | $1,400 |
| 6 | $900 | $1,200 |
| 7 | $750 | $1,000 |
| 8 | $600 | $800 |
| 9 | $450 | $600 |
| 10 | $300 | $400 |
| 11 | $150 | $200 |
| 12+ | $0 | $0 |
The applicable buyout amount is determined by the number of completed monthly payments when your subscription ends.
Custom websites, ecommerce websites and other website plans not listed above may have different ownership or buyout terms. Where applicable, these will be provided separately.
What Is Included in the Website Files?
Where applicable, your transferable website package may include:
- HTML, CSS, JavaScript and other website source files
- WordPress website files and database
- Written website copy created specifically for your website
- Images created specifically for your website that we have the right to transfer
- Custom code created specifically for your website
Website files are supplied as-is.
The transfer of website files does not include migration, installation, configuration or setup with another hosting company unless we have separately agreed to provide those services.
Third-Party Software, Images and Licences
Websites may contain or use third-party software, plugins, fonts, stock photography, integrations, services or other licensed products.
Third-party products remain subject to their respective licensing terms and may not be transferable.
Where a third-party product or service requires a separate licence, subscription or account for continued operation, you will be responsible for obtaining and maintaining the required licence or service after your subscription with us ends.
Requesting Your Website Files
Website files must be requested within 30 days after your website service ends.
After 30 days, we cannot guarantee that website files, databases, email or backups will remain available.
We recommend arranging any required website transfer before or immediately following cancellation.
Once your service ends, the website file package does not include hosting, email, maintenance, security monitoring, software updates, technical support or other ongoing services.
Email Services After Cancellation
Any email service included with your website plan will end when your website subscription ends unless separate email arrangements have been made.
Customers are responsible for exporting or backing up any email they wish to retain before the service ends.
We cannot guarantee the availability of email messages or mailboxes after an account has been terminated.
Failed or Overdue Payments
If a subscription payment fails or becomes overdue, we may temporarily suspend website, email or other services until the account is brought up to date.
Continued non-payment may result in termination of the account and removal of website and email data.
Suspension or termination due to non-payment does not automatically transfer ownership of website files or eliminate any amounts already due.
Chargebacks and Payment Disputes
If you believe there is a problem with a charge, please contact us before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not constitute cancellation of your subscription. Your subscription should be cancelled separately in accordance with this policy.
We reserve the right to suspend services while a payment dispute or chargeback is being investigated.
Website Updates
If your plan includes a specified amount of website update time each month, that time is intended for reasonable updates to your existing website, such as text changes, image replacements, contact information changes and other minor modifications.
Unused update time does not carry forward from one billing period to another and has no cash or refund value.
Major redesigns, new functionality, custom development, integrations, additional pages, ecommerce work or other work outside the scope of your plan may be quoted separately.
Custom Work and Third-Party Purchases
Payments for custom development, additional services, domain registrations, premium software, third-party licences or other specially ordered products or services may be non-refundable once the work has begun or the purchase has been made on your behalf.
Any different cancellation or refund terms applicable to custom work will be communicated before the work is authorized.
Changes to Your Plan
You may contact us if you wish to upgrade, downgrade or otherwise change your website plan.
Any changes to pricing or included services will be explained before the change takes effect.
Questions About Cancellation or Billing
If you have questions about cancelling your subscription, website ownership, website file transfers, billing or refunds, please contact us at info@websitesforbusiness.net before cancelling and we will be happy to explain your options. This policy forms part of our Terms of Service.